Training in Conflict management

Interest and purpose of the training

• Understanding and managing conflict in a professional setting.
• Know the basics of conflict management to properly manage a team.
• Understand and practice steps to overcome conflict.
• React and interact effectively in conflict.
• Choose the right tools to get out of conflict.
• Preventing the emergence of new conflicts.

Course outlines

• Identify difficult conflict situations
• Implement a conflict management strategy.
• Adapt its communication to the different personalities of its team.
• The keys to preventing and controlling conflicts.
• Case studies.
• Role Play Workshop - Scenario.
• Practical case studies.

Useful Information